John D. Conley
20 years scaling CS organizations at Salesforce, in government, and in high-growth B2B SaaS. Now bringing that experience to Series A and B companies as a fractional CS executive. SOCII, LLC provides fractional Customer Success executive leadership for Series A and B SaaS companies — without the full-time hire.
Recognized Expert
Active consultant with AlphaSights since 2022, providing expert advisory to institutional clients on Customer Success strategy, Salesforce ecosystem implementation, and public sector technology adoption.Topics have included CS org design and segmentation strategy, renewal and expansion motion development, NRR improvement frameworks, Salesforce adoption strategy, and public sector technology procurement and change management.
$350M ARR managed · 106% NRR · 98.5% renewal win rate · 2,500+ enterprise accounts
Engagement Options
CRM · AI SaaS · Customer Success Platforms · Public Sector Expansion
| Tier | Fee | Include Services | Best For |
|---|---|---|---|
| Starting | $2,500/mo | 1 meeting/week (2 hrs) + 4 hrs async review + email support | Early-stage / first CS hire |
| Growing | $3,500/mo | 1 meeting/week (2 hrs) + 6 hrs async review + renewal/expansion playbook | Series A with CS team |
| Scaling | $5,000/mo | 2 meetings/week + 8 hrs async + exec stakeholder engagement + public sector GTM | Series B scaling fast |
Insights
Perspectives on Customer Success, renewal strategy, and building CS organizations that generate revenue.